Collections Management Requires a Plow Horse, Not a Show Horse
The success of the team is determined by the name at the top of the group. What kind of leader are you? What strategy have you put into place to constantly give your collectors confidence and...
View ArticleThe Art of the Talk Off Can be Taught
Collectors are the building blocks of our business, their skill set should be the priority for collection managers and executives. Collectors should also know that their ability to understand what it...
View ArticleSubprime Lending and the Credit Card Market
The sub-prime credit card market is expanding; on its face its growth seems to be fueled by the ongoing recession. A deeper look into the issue shows that although the recession is a contributing...
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